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Customer Satisfaction Guarantee

Customer satisfaction is our top priority. To achieve this goal, we always check all the products we sent to you, and also we are happy to offer a full refund on all products returned within 30 days of the date the item was shipped.

All items properly returned are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price will be credited to the same form of payment used for the original purchase.

Here is the simple process for returning an item to Asianmerchant:

  1. Contact our customer care team by  e-mailing us at asianmerchant@gmail.com to obtain a Return Merchandise Authorization (RMA) number.
  2. Repack the product carefully on the box. Ship the package by a trackable carrier such as United States Postal Service registered mail, United Postal Service, or Federal Express to the address listed on the original package.

If you are returning a product because it was defective or we shipped you an item that you did not order, Asianmerchant will pay the return-shipping costs. In no event will Asianmerchant be responsible for return-shipping losses.

It takes us approximately two days to process your refund once the item is back in our possession; we will notify you of the status of your return by e-mail. You will see the credit back on the next credit card statement.

If you have any questions, please ask a customer service representative when you contact us for an RMA number.

 

Secure and Safe shopping

Shopping online in Asianmerchant.com is very easy and secure. Asianmerchant.com is hosting by Yahoo! e-commerce site a secure online ordering process that automatically encrypted every all of your important/personal information so that it cannot be read by others while it travels over the Internet to us. Asianmerchant.com uses the widely adopted 128 bit Secure Sockets Layer (SSL) technology to accomplish this encryption. Also Yahoo! will delete all the credit card information right after we finished processing your order. High level of security is always our top priority.

 

For retailers who would like to market products through our site or become affiliated with Asian Merchant, please contact us:

 

Asian Merchant

1303 Washburn St #1
Scranton, PA 18504

Phone: (718) 460-3382


Email:



asianmerchant@gmail.com

Shipping Information

We use United Parcel Service (UPS) as our main shipping service provider to give our valued customers with reliable and dependable shipment. But we also use the US Post Office Priority Mail as another option for the state which could not be reached using UPS Ground. If under some circumstances, you urgently need other specific shipping provider, please let us know in advance.

You can check your shipping rate after you place your order and continue to checkout. All the charges is based on the real weight being charges by UPS or by Post Office. Before final payment, you can see various UPS shipping options and their associated costs. 

We will provide you with the shipping tracking number once we ship the package. Then, you can track your package online in UPS website or US Post Office website.

 

International Shipments.

Asianmerchant.com will ship every order anywhere within the United States including Hawaii, Puerto Rico and Alaska. For Hawaii, Puerto Rico and Alaska, the only shipping option available is by US Post Office Priority Mail or UPS 2nd / Next Day Air. You could select those service which will give the best rate for you.

Asianmerchant.com will also ship to International address. Please drop us an email with your order to allow us to check the International shipping charges. We will reply with the quote within 24 hours business day. We use Airmail, Global Priority Mail and Global Express Mail from US Post Office for International Shipment.

We only mail out to confirmed address for PayPal payment from International buyer.

 

Shipping & Handling.

It is our guarantee at Asianmerchant.com that we will always try to process and ship any order within 2 working days. If somehow, there are any out of stock items, we will try to contact you via email or by phone to get your permission to delay the shipment or do partial shipment.

Right now, we offer UPS Next Day Air, UPS 2nd Day Air, UPS Ground and US Post Office Priority Mail Shipping. 

For order by personal check or money order, orders are shipped as soon as the payment reaches us and clears. Please note that UPS shipping is not available for P.O. box addresses.

Next Day Air:  1-2 business days after we ship your order
Second-Day Air:  2-3 business days after we ship your order
UPS Ground Shipping:  2 to 5 business days after we ship your order depend on the distance from our site in New York to your place.

You could use the UPS Map information above as your guide to determine when the package will arrive in your place.